Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Account" refers to the personal gaming account created by the User on the puma35 platform, through which all gaming activities, deposits, withdrawals, and transactions are conducted.
• "Balance" means the total funds available in your Account at any given time, including deposited funds, winnings, and bonus credits where applicable.
• "Bet" or "Wager" refers to any stake placed on gaming products including but not limited to casino games, sports betting, live dealer games, and lottery products offered on the platform.
• "Bonus" means any promotional offer, free credit, free spin, cashback, or other incentive provided by puma35 to eligible Players, subject to specific terms and wagering requirements.
• "Services" encompasses all gaming products, features, tools, and functionalities provided by puma35, including online casino games, sports betting, live dealer games, lottery, and related entertainment services.
• "Website" or "Platform" refers to https://puma35.cam and any associated mobile-optimized versions or applications through which puma35 services are delivered.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register and maintain an Account on puma35, you must satisfy the following mandatory eligibility criteria:

• You must be at least twenty-one (21) years of age or older. We reserve the right to request government-issued identification at any time to verify your age, and failure to provide such documentation will result in immediate account suspension.
• You must be a resident of Indonesia with legal capacity to enter into binding contracts under Indonesian law.
• You must not be located in any jurisdiction where online gambling is prohibited or restricted by applicable law.
• You are not currently self-excluded from gambling activities on our platform or any other gaming operator.
• You are using our services for personal entertainment purposes only and not on behalf of any third party, commercial entity, or professional gambling operation.

2.2 Account Registration Process

When registering an Account on puma35, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Maintain only one (1) Account per person. Multiple accounts, duplicate accounts, or accounts registered under false identities are strictly prohibited and will result in closure of all associated accounts and forfeiture of balances.
• Keep your login credentials (username and password) confidential and secure. You are solely responsible for all activities conducted through your Account, and we will not be liable for any unauthorized access resulting from your failure to maintain credential security.
• Update your Account information promptly should any changes occur to ensure accurate communication and payment processing.

2.3 Know Your Customer (KYC) Verification

puma35 is committed to preventing fraud, money laundering, and underage gambling. As part of our regulatory compliance and security protocols, we reserve the right to request verification documents at any time, including but not limited to:

• Government-issued photo identification (KTP, Passport, or Driver's License)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (bank statement, e-wallet screenshot, or card verification)

Failure to provide requested verification documents within fourteen (14) calendar days may result in account suspension and/or withdrawal restrictions until verification is completed to our satisfaction.

3. Deposits and Payment Methods

3.1 Accepted Payment Methods

puma35 accepts deposits via the following Indonesian payment methods to ensure convenience for our Players:

• Bank transfers via BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, and other major Indonesian banks
• E-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja

All deposits must originate from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will be returned to the source account minus any applicable processing fees.

3.2 Minimum and Maximum Deposits

Minimum deposit amounts are typically IDR 50,000 (fifty thousand Indonesian Rupiah), though this may vary by payment method. Maximum deposit limits are set based on your Account status, verification level, and payment method capabilities. To request higher deposit limits, please contact our customer support team.

3.3 Deposit Processing

Deposits via e-wallets (OVO, DANA, GoPay) are typically credited to your Account within 1-3 minutes. Bank transfer deposits during banking hours (Monday-Friday, 9:00 AM - 4:00 PM WIB) are processed within 5-10 minutes. Deposits submitted outside banking hours will be processed on the next business day.

4. Withdrawals and Payout Policy

4.1 Withdrawal Processing Times

puma35 is committed to industry-leading withdrawal speeds for Indonesian Players. Our standard processing times are:

• E-wallet withdrawals (OVO, DANA, GoPay): 1-5 minutes, available 24/7
• Bank transfers (BCA, BRI, BNI, Mandiri) during banking hours: 3-8 minutes
• Bank transfers outside banking hours: Queued and processed by 10:00 AM WIB the next business day

First-time withdrawals may require additional verification, potentially adding 1-4 hours to the processing time. Subsequent withdrawals from verified accounts follow the standard timelines above.

4.2 Withdrawal Requirements and Restrictions

To maintain platform integrity and comply with anti-money laundering regulations, the following withdrawal requirements apply:

• Withdrawals must be made to payment methods registered in your own name matching your Account registration details.
• Your Account must be fully verified with KYC documentation approved before processing withdrawals exceeding IDR 10,000,000 (ten million Rupiah).
• Deposited funds must be wagered at least once (1x rollover requirement) before withdrawal eligibility. This prevents the platform from being used for money transmission or currency exchange purposes.
• Bonus funds and associated winnings are subject to specific wagering requirements outlined in the applicable promotion terms and must be met before withdrawal.
• Minimum withdrawal amount is typically IDR 100,000 (one hundred thousand Rupiah), though this may vary by payment method.

4.3 Withdrawal Fees

puma35 does not charge withdrawal fees for standard transactions. However, excessive withdrawal requests (more than five withdrawals within a 24-hour period) may incur administrative processing fees at our discretion.

5. Bonuses and Promotions

5.1 Bonus Terms

From time to time, puma35 may offer bonuses, promotions, free spins, cashback, or other incentives to Players. All bonuses are subject to specific terms and conditions that will be clearly communicated at the time of the promotion. General bonus terms include:

• Bonuses are intended for recreational Players only. Professional players, bonus abusers, and individuals using arbitrage strategies may have bonuses voided and accounts closed.
• Unless otherwise stated, bonuses carry wagering requirements (typically ranging from 10x to 40x the bonus amount) that must be satisfied before bonus winnings can be withdrawn.
• Wagering requirements must be completed within the specified timeframe (typically 7-30 days from bonus credit). Unused bonuses and associated winnings will be forfeited after the expiration period.
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute at reduced rates or be excluded entirely.
• Maximum bet limits (typically IDR 25,000 to IDR 100,000 per spin/hand) apply while wagering bonus funds. Exceeding maximum bet limits may result in bonus forfeiture.
• Only one bonus may be active per Account at any given time unless explicitly stated otherwise in the promotion terms.

5.2 Bonus Abuse and Fraud

We reserve the right to void bonuses, withhold winnings, and close accounts engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus multiple times, colluding with other Players, using VPNs or proxy servers to circumvent geographic restrictions, or employing betting strategies designed solely to clear wagering requirements with minimal risk.

6. Responsible Gaming and Account Controls

puma35 is committed to promoting responsible gambling practices and providing tools to help Players maintain control over their gaming activities. We offer the following responsible gaming features:

• Deposit Limits: Set daily, weekly, or monthly deposit caps that cannot be exceeded once established.
• Loss Limits: Define maximum loss amounts per specified time period to prevent excessive losses.
• Session Time Limits: Configure automatic logout after a predetermined gaming duration.
• Reality Check Reminders: Receive periodic notifications displaying your session duration and net win/loss.
• Self-Exclusion: Temporarily or permanently restrict access to your Account for periods ranging from 24 hours to indefinite closure.

If you believe gambling is negatively affecting your life, relationships, or finances, please contact our support team immediately. We can assist with account restrictions and provide resources for professional assistance. Remember: you must be 21 years or older to use puma35 services.

7. Game Rules and Fair Play

All games offered on puma35 operate according to established rules provided by licensed game developers. Random Number Generators (RNGs) ensuring fair and unpredictable outcomes power casino games. Sports betting odds are determined by our trading team based on market conditions and event analysis. Players agree to:

• Familiarize themselves with specific game rules before placing wagers
• Accept game outcomes as final, except in cases of proven technical malfunction
• Refrain from collusion, cheating, or using third-party software to gain unfair advantages
• Not exploit software errors, bugs, or vulnerabilities for financial gain

Any Player found engaging in fraudulent activity, game manipulation, or unfair play will have their Account immediately closed and balances forfeited.

8. Limitations of Liability

puma35 and its officers, employees, partners, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our services
• Loss of winnings, profits, or revenue due to technical malfunctions, service interruptions, or events beyond our reasonable control
• Unauthorized access to your Account resulting from your failure to maintain credential security
• Losses incurred from gambling activities, as gambling inherently involves risk of financial loss
• Third-party payment processing delays or failures outside our direct control

Our total aggregate liability to you for any claims arising from your use of puma35 services shall not exceed the total amount deposited into your Account during the six (6) months preceding the claim.

9. Governing Law and Dispute Resolution

These Terms & Conditions and any disputes arising from your use of puma35 services shall be governed by and construed in accordance with international gaming regulations and the laws applicable to our licensing jurisdiction. In the event of any dispute between you and puma35, both parties agree to first attempt resolution through good-faith negotiation and mediation before pursuing formal legal action.

10. Amendments and Updates

puma35 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated via email, platform notifications, or prominent website announcements. Your continued use of our services following any amendments constitutes acceptance of the revised terms. We encourage Players to review these Terms & Conditions periodically to remain informed of any updates.

11. Account Closure and Termination

Either party may terminate the relationship established by these Terms & Conditions at any time:

• Player-Initiated Closure: You may request Account closure at any time by contacting customer support. Pending withdrawals will be processed, and any remaining balance will be returned to you via your registered payment method.
• Company-Initiated Closure: We reserve the right to suspend or close your Account immediately without prior notice if you breach these Terms & Conditions, engage in fraudulent activity, provide false information during registration, or if we determine that continuing the relationship poses legal or financial risk.

Upon Account closure, all bonuses, promotional credits, and unredeemed loyalty points will be immediately forfeited. Withdrawable cash balances will be returned to you after deducting any outstanding obligations.

12. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through your Account dashboard
• Response Time: Most inquiries are addressed within 30 minutes during peak hours and immediately during off-peak periods

Our support team is available around the clock with both English-speaking and Indonesian-speaking representatives ready to assist you.